Refund & Return policy
At our store, we are committed to providing quality products and a reliable shopping experience.
1.Return Policy:
If you are not satisfied with your purchase, you may request a return within 10 days of receiving your order.
To initiate a return, you must contact our support team at contact@delaspro.com to obtain return authorization. Returns sent without prior authorization will not be accepted.
2.Return Conditions:
To be eligible for a return, items must meet all of the following conditions:
- The request is made within 10 days of delivery
- The item is unused, unworn, and in original condition
- The item is returned in its original packaging
- The item is not damaged due to misuse
We reserve the right to refuse returns that do not meet these conditions.
3.Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping fees are non-refundable.
4.Refund Policy
REFUNDS WILL ONLY BE ISSUED AFTER THE ITEM HAS BEEN RETURNED TO OUR DESIGNATED WAREHOUSE AND SUCCESSFULLY RECEIVED AND INSPECTED.
WE DO NOT ISSUE REFUNDS WITHOUT RECEIVING THE RETURNED ITEM.
ONCE THE RETURNED ITEM IS RECEIVED AND APPROVED:
- THE REFUND WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD
- PROCESSING TIME MAY TAKE 7–14 BUSINESS DAYS DEPENDING ON YOUR PAYMENT PROVIDER
- REFUNDS ARE SUBJECT TO THE CONDITION OF THE RETURNED ITEM UPON INSPECTION
5.Order Cancellation
Orders may be canceled within 6 hours of placement. Once processed or shipped, orders cannot be canceled and must follow the return process.
6.Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 5 days of delivery with:
- Your order number
- Photos of the item and packaging
Once verified, we will provide a replacement or appropriate resolution.
7.Non-Returnable Items
The following items are not eligible for return:
- Used or worn items
- Items returned without original packaging
- Items returned without authorization
- Clearance or promotional items
8.Policy Agreement
By purchasing from our store, you agree to this Return & Refund Policy.
9.Contact Us
For any questions, please contact: